Cancellations and refunds

A tile on The Daily Canvas is a spot for your brand on that day's canvas, shown online from the moment your payment is confirmed until midnight UTC, or until another brand takes the tile.

Automatic full refunds

• Someone else took the tile while you were paying.
• The day ended before your payment was confirmed.
• We could not place your tile for any other reason on our side.

These refunds start automatically and go back to the card, UPI account or bank account you paid with. Banks usually show them within 5 to 7 working days.

Cancellations

You can cancel at any time before you pay by closing the checkout page; nothing is charged and the tile is released after 10 minutes. Once your tile has been live on the canvas, the payment can't be cancelled or refunded, because the spot was yours for that time. Being outbid later the same day is part of how the canvas works and isn't a reason for a refund; you get a win-back credit instead if you retake the tile.

Removed content

If we remove a tile because it breaks our rules, the payment is not refunded, unless we removed it in error.

Ask for a refund

Write to contact@thedailycanvas.store with the tile, the date and the email you paid with. We reply within 2 working days.